Let’s be honest, we all have our own customer-service horror stories, right?
While we recognize the effort that these hardworking company reps put in to accommodate our grievances, the hard truth is that there are still a couple of unfortunate customer service related incidents that manage to grind our gears.
Jasmine Curtis-Smith recently shared hers on Twitter
Jasmine was calling PLDT to ask for assistance when a customer rep shouted ‘JASMINE CURTIS IN THE HOUSE’ to his co-workers AFTER receiving the call.
So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I'm about to reply I hear in the background "JASMINE CURTIS IN THE HOUSE". Pinagsisigawan pala ang customer
— Jasmine (@jascurtissmith) September 23, 2018
Obv pissed by the rep’s behavior, she questioned:
‘Pinagsisigawan pala ang customer name sa mga ka office pag private customer service call? Hindi ba that’s disclosing the private and paying customer na to your other employees?’
name sa mga ka office pag private customer service call? Hindi ba that's disclosing the private and paying customer na to your other employees? Anyway. So I asked for the name of the employee who answered my call. He said his name is AUSTIN when I asked for his last name BAWAL
— Jasmine (@jascurtissmith) September 23, 2018
The actress asked for the rep’s full name, but only got the first, as the employee claimed that it was for the staff’s own privacy.
Jasmine countered:
‘Pero ako as a PAYING customer of PLDT, pwede nila pag usapan between employees? How is this allowed?’
DAW idisclose kasi privacy na nila yun as staff. Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa
— Jasmine (@jascurtissmith) September 23, 2018
-para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed? ďż˝?ďż˝
— Jasmine (@jascurtissmith) September 23, 2018
Even after her outburst, she maintains that she isn’t the type of person who goes on Twitter rants. But she, however, calls the incident as an exception, as she wishes to show the pvblic just ‘how unprofessional they can be.’
I promised myself to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself. However, I don't think it would be a good idea to keep this info to myself kasi it shows how UNPROFESSIONAL they can be all the while your
— Jasmine (@jascurtissmith) September 23, 2018
PLDT reached out to Jasmine and apologized about the incident
We apologize for that unfortunate incident, Jasmine. Know that proper measures and adjustments will be made in response to this. We can help you through this channel too. Please DM us your account details so we can patch this up as soon as possible. Thanks.
— PLDT Cares (@PLDT_Cares) September 23, 2018
And while many showed their support for the actress…
Kalungkot �?� hoping that group or person can be taught proper customer care 🙏🏼
— Jasmine (@jascurtissmith) September 23, 2018
Damnnn. I would feel the same way if I was in your place.
— Rudine Faye (@dinefayee) September 23, 2018
…there are those who chose to side with the rep
Badtrip ako sa PLDT pero hello di mo ba naisip na sobrang natuwa lang yung agent na nakausap mo.. Yung feeling na sobrang queing tapos makakausap ka nya nwala yung stress nya. Tsk!
— Zhangchiii (@zhangchiiyoon) September 23, 2018
Nagover react lng po dhil my iaassist syamg katulad nyo…but think of it kung matatanggal sa trabaho dhil lng sa ganun…have u ever think na bka my painapakaing pamilya ung tao…yes it may be there policy but that does that make us human? Part of being human is compassion
— Clint (@mrdavebasa) September 23, 2018
